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Which Of The Following Is One Of The Characteristics Of Services?

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Domicile arrow Chapter xiii arrow Concept Bank check Quiz arrow Multiple Choice Questions

Multiple Choice Questions

This activeness contains 11 questions.

Question 1.
Which of the post-obit is not a distinct characteristic of services _____?


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Question 2.
Services are typically produced and consumed simultaneously. This is an case of the _____ characteristic of services.


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Question 3.
Services cannot exist stored. This describes the _____ feature of services.


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Question 4.
_____ describes employees' skills in serving the customer.


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Question 5.
SSTs refers to _____.


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Question 6.
Pinnacle firms audit service performance by collecting _____ measurements to probe customer satisfiers and dissatisfiers.


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Question 7.
The services a customer expects are called the _____ service package.


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Question 8.
Added features to an offering are chosen _____ service features.


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Question 9.
Because a concrete product does not exist, the ________ of the service provider'south are especially important.


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Question 10.
_____ cost refers to the production'due south buy toll plus the discounted cost of maintenance and repair less the discounted salvage value.


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Question 11.
The most of import determinant of service quality is:


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